Terms of Service

Last updated: 30 June 2026

Welcome to BlueRoca. These Terms of Service apply to your access to and use of our website, products, services, checkout, content, and any related features operated by BlueRoca Pty Ltd (“BlueRoca”, “we”, “us” or “our”).

By using our website or purchasing from us, you agree to these Terms. If you do not agree, you should not use our website or purchase our products.

1. About BlueRoca

BlueRoca sells footwear care, hygiene and odour-control products, including shoe deodoriser and disinfectant products.

Our website is: www.blueroca.com

Business name: BlueRoca Pty Ltd
ACN: 689339508
Contact email: Team@blueroca.com

2. Use of Our Website

You agree to use our website only for lawful purposes. You must not:

• misuse, interfere with, or attempt to damage the website;

• copy, scrape, reproduce, or commercially exploit our content without permission;

• use the website to submit false, misleading, abusive, or unlawful material;

• attempt to gain unauthorised access to our systems;

• use our website in a way that breaches any applicable law or regulation.

We may suspend or restrict access to the website if we reasonably believe there has been misuse or a breach of these Terms.

3. Product Information

We aim to ensure that product descriptions, images, prices, claims, and availability information are accurate and up to date. However, minor differences may occur between product images and the actual product, including packaging, colour, labelling, or presentation.

Any product claims, including odour control, hygiene, disinfecting or material-suitability claims, apply only when the product is used strictly according to the label directions and instructions provided.

You are responsible for reading all product labels, warnings, instructions, and safety information before use.

4. Product Use and Safety

BlueRoca products must be used only as directed.

You agree that you will not:

• ingest the product;

• spray it into eyes, mouth, open wounds, or directly onto skin unless the label specifically allows it;

• use it near flames, heat sources, or ignition sources unless the label states it is safe to do so;

• use it on materials not recommended by us without first testing a small hidden area;

• use it for medical treatment, disease prevention, or any purpose not stated on the product label.

Keep products out of reach of children and pets. If irritation, sensitivity, accidental ingestion, or any adverse reaction occurs, stop use immediately and seek appropriate medical advice.

BlueRoca is not responsible for damage or loss caused by misuse, failure to follow instructions, abnormal use, or use for purposes not recommended by us.

5. Orders

When you place an order, you agree that all information you provide is accurate, complete, and current.

An order is not accepted until we confirm acceptance or dispatch the product. We reserve the right to refuse or cancel an order where:

• payment cannot be processed;

• product information, price, or availability was incorrect;

• we suspect fraud, misuse, or unauthorised activity;

• shipping to your location is unavailable;

• we are legally required to refuse the order.

If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled order.

6. Pricing and Payment

Prices are shown in Australian dollars unless stated otherwise.

Prices may change without notice. The price charged will generally be the price displayed at the time you place your order, unless there has been an obvious error.

Payment must be made using the payment methods available at checkout. By submitting payment information, you confirm that you are authorised to use the selected payment method.

We may use third-party payment providers. Your payment may also be subject to the terms and privacy policies of those providers.

7. Promotions and Discounts

From time to time, we may offer discount codes, promotions, bundles, free shipping offers, or other special offers.

Promotions may be changed, suspended, or withdrawn at any time unless prohibited by law. Promotions cannot be exchanged for cash and may be subject to additional conditions, including expiry dates, minimum spend, or product exclusions.

We reserve the right to cancel any promotion or discount where we reasonably believe it has been misused, applied in error, or used fraudulently.

8. Shipping and Delivery

Shipping times shown on our website are estimates only. Delivery may be affected by courier delays, public holidays, customs, weather events, incorrect address details, or circumstances outside our control.

You are responsible for providing a correct and complete delivery address. We are not responsible for failed or delayed delivery caused by incorrect or incomplete address information provided by you.

Risk in the products passes to you when the products are delivered to the address provided, unless otherwise required by law.

9. Third-Party Marketplaces

BlueRoca products may also be sold through third-party platforms, including Amazon or other marketplaces.

If you purchase through a third-party platform, your purchase may also be subject to that platform’s terms, policies, refund processes, shipping rules, and customer service procedures.

Where applicable, you should contact the marketplace or seller shown on your order confirmation for order-specific issues.

10. Returns, Refunds and Consumer Guarantees

Nothing in these Terms excludes, restricts, or modifies any rights you may have under the Australian Consumer Law or any other applicable law that cannot be excluded.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You may be entitled to a replacement, refund, repair, or other remedy where required by law, including where a product is faulty, unsafe, not as described, not fit for purpose, or does not meet a consumer guarantee.

We are not required to provide a refund or replacement simply because you changed your mind, found the product cheaper elsewhere, misused the product, damaged it after delivery, or failed to follow the instructions.

To request help with a return, refund, or product issue, contact us at team@blueroca.com with:

• your order number;

• proof of purchase;

• photos or details of the issue;

• a description of how the product was used.

We will assess your request in accordance with applicable law.

11. Damaged, Incorrect or Missing Items

If your order arrives damaged, incorrect, incomplete, or defective, contact us as soon as possible with your order details and photos of the issue.

We may ask for further information to assess the issue. If the product is found to be faulty or incorrectly supplied, we will provide a remedy as required by law.

12. Reviews, Testimonials and User Content

If you submit a review, comment, photo, video, testimonial, or other content to us, you grant BlueRoca a non-exclusive, royalty-free, worldwide licence to use, reproduce, edit, publish, display, and share that content for marketing, website, social media, advertising, and business purposes.

You must not submit content that is false, misleading, offensive, unlawful, defamatory, infringes another person’s rights, or contains someone else’s personal information without consent.

We may remove or refuse to publish content at our discretion.

13. Intellectual Property

All content on our website, including text, images, logos, product names, packaging designs, graphics, icons, videos, layout, branding, and other materials, is owned by or licensed to BlueRoca.

You must not copy, reproduce, modify, distribute, sell, exploit, or use our intellectual property without our prior written consent.

The name “BlueRoca” and associated branding must not be used in a way that suggests endorsement, partnership, or affiliation without our permission.

14. Website Content Is Not Professional Advice

Information on our website is provided for general product and educational purposes only.

Our content is not medical advice, health advice, legal advice, or professional advice. You should use your own judgement and seek appropriate professional advice where needed.

15. Limitation of Liability

To the maximum extent permitted by law, BlueRoca is not liable for any indirect, incidental, special, consequential, or economic loss, including loss of profit, loss of revenue, loss of data, loss of opportunity, or reputational damage arising from your use of our website or products.

Where liability cannot be excluded under law, our liability is limited to the maximum extent permitted by law.

Nothing in these Terms limits or excludes liability where doing so would be unlawful, including your rights under the Australian Consumer Law.

16. Indemnity

You agree to indemnify BlueRoca against any loss, damage, claim, cost, or expense arising from:

• your misuse of our website or products;

• your breach of these Terms;

• your breach of any law;

• your infringement of another person’s rights;

• false or misleading information provided by you.

This indemnity does not apply where the loss is caused by our negligence, breach of law, or breach of consumer guarantees that cannot be excluded.

17. Privacy

We handle personal information in accordance with our Privacy Policy.

By using our website or purchasing from us, you agree that we may collect, use, and handle your personal information as described in our Privacy Policy.

You should read our Privacy Policy before using our website or placing an order.

18. Third-Party Links and Services

Our website may contain links to third-party websites, services, payment providers, shipping providers, marketplaces, or social media platforms.

We do not control third-party websites or services and are not responsible for their content, availability, accuracy, policies, or practices.

Your use of third-party services is at your own risk and may be subject to separate terms and conditions.

19. Website Availability

We aim to keep our website available and functional, but we do not guarantee uninterrupted or error-free access.

We may update, modify, suspend, or discontinue any part of the website at any time without notice.

20. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on our website with a revised “Last updated” date.

Your continued use of our website after changes are posted means you accept the updated Terms.

21. Governing Law

These Terms are governed by the laws of Victoria, Australia, unless another Australian jurisdiction is required by law.

You agree to submit to the courts of Victoria, Australia, and any courts that may hear appeals from those courts.

22. Contact Us

For questions about these Terms, orders, product issues, or customer support, contact us at:

BlueRoca Pty Ltd
Email: team@blueroca.com
Website: www.blueroca.com